Your store will be able to keep you up to date with the progress of your repair/replacement and the item will be returned to the store when the assessment/repair is complete. However if this is inconvenient for you, we would advise you to return to any PANDORA stockist for assistance. We would advise that you return to the store where the item was originally purchased from. We politely request that faulty or damaged items are returned to a PANDORA retailer to be sent to our Repairs and Services Department for assessment. This does not affect your statutory rights. General wear and tear, misuse and tarnishing are not covered under the warranty. We recommend the use of safety chains on bracelets and insurance cover is advisable on all valuable jewellery. The warranty does not entitle you to replacements or refunds for lost or stolen items. What do I do if my PANDORA jewellery is lost or stolen? The warranty offered on PANDORA products does not affect your legal rights and is provided in addition to those rights. Wearing counterfeit charms, or charms by other brands on your PANDORA bracelet could damage the unique threading system and will void the warranty. Please note that parts of wood, leather, glass and string items have a warranty of up to one year from date of purchase.
If a receipt is not available a credit card or bank statement will suffice. Please retain your receipt or pass it on to the gift recipient, as the original proof of purchase is the warranty. PANDORA will repair or replace manufacturing faults free of charge up to 2 years from the original date of purchase for silver jewellery and 2 years from the original date of purchase for gold jewellery.
Does my PANDORA jewellery have a warranty / guarantee?
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